We Continue to Win Awards and Achieve Honors for our Culture, Industry Expertise, and Services
- Central Coast Best Places to Work by Pacific Coast Business Times (2018-2025)
- Best Agencies to Work for by Insurance Journal (2017-2019, 2021, 2024)
- 50 Fastest Growing Companies by Pacific Coast Business Times (2017 – 2024)
- UBA Advisor Awards (2022 – 2023)
- Diamond Level Family Friendly Workplace by SLO Chamber of Commerce (2022 – 2024)
- Leaders of Influence – Insurance by Orange County Business Journal (2023)
Employee Benefits Support Specialist
The Support Specialist provides technical and administrative support to the Employee Benefits department, ensuring timely, accurate, and efficient assistance. This role manages a high-volume workload in a deadline-driven environment and requires gaining knowledge of carrier websites and eligibility systems.
How You will be Compensated:
What You Will Do:
- Handle service requests by navigating carrier websites and third-party enrollment systems to process inquiries, changes, and cancellations.
- Process daily enrollments, terminations, and changes efficiently to support employees, carriers, and the agency.
- Review printed and electronic materials for accuracy and completeness.
- Supports department projects as needed.
- Learn and use internal systems to manage all work, including communications and documentation.
Who You Are:
- You enjoy building strong relationships through active listening, problem-solving, and effective communication with internal teams and external partners.
- You take pride in your commitment to accuracy, timeliness, and completeness with care for reducing errors.
- You thrive with repetitive tasks and high-volume data, including formatting and organizing information.
- You respect and maintain confidentiality and compliance with HIPAA and other privacy regulations.
Qualifications
- High School Diploma or GED
- Proficient in Microsoft Office Suite
- Ability to learn new software applications
- Professional demeanor
- Positive work ethic
