Why join Morris & Garritano?
We Continue to Win Awards and Achieve Honors for our Culture, Industry Expertise, and Services
- Central Coast Best Places to Work by Pacific Coast Business Times (2018-2025)
- Best Agencies to Work for by Insurance Journal (2017-2019, 2021, 2024)
- NU Agency of the Year by National Underwriters and PropertyCasualty360 (2018)
- Big “I” Best Practices Agency by Independent Insurance Agents & Brokers of America (2016-2024)
- 50 Fastest Growing Companies by Pacific Coast Business Times (2017 – 2024)
- UBA Advisor Awards (2022 – 2023)
- Diamond Level Family Friendly Workplace by SLO Chamber of Commerce (2022 – 2024)
- Leaders of Influence – Insurance by Orange County Business Journal (2023
About the Role:
The Employee Advocate plays a key role in delivering high-quality, compassionate support to employees and clients by resolving benefit issues and navigating complex insurance concerns. While this role covers a broad range of advocacy responsibilities, it includes a specialty focus in claims — positioning the Advocate as a go-to resource for resolving escalated claim issues. This individual acts independently, communicates directly with carriers and clients, and provides mentorship to junior staff.
How you will be Compensated
- $25.00-$31.00/hr Depending on Experience
- Medical, Dental, Vision Insurance; We cover 98% of the premiums for most individual plans
- Employee Assistance Program
- Paid Time Off, Holidays, and Sick Time
- Disability and Life Insurance
- 401(k) with 50% match
- Flexible Spending Plan (HSA or FSA)
Who you Are:
- You have a strong understanding of insurance billing and claims processes, including denials, appeals, and EOB interpretation.
- You have demonstrated experience in resolving insurance claims, including appeals and denials
- You are looking for a career path in a stable industry
- You are a strong communicator
- You possess sound judgment and the ability to handle sensitive, confidential matters with discretion
- Effective problem-solving and analytical abilities; able to troubleshoot complex benefit and claims scenarios.
- You thrive in a collaborative, problem-solving environment
- You possess a positive work ethic, excellent communication skills, and innate critical thinking
- You excel in a deadline driven environment
What you will Do:
- Support resolution of claims issues — including denials, appeals, and billing discrepancies — under the direction of Claims Managers.
- Act as a liaison between employees, carriers, and providers to ensure benefit plans are utilized effectively and issues are resolved in a timely, professional manner.
- Accurately log and assign advocacy cases using internal tracking systems, and maintain confidentiality in accordance with HIPAA and company policies.
- Educate employees on their benefit plans and provide personalized guidance throughout the plan year and during open enrollment.
- Serve as a resource for claims-related questions within the Advocacy team and provide mentorship or guidance in this area as needed.
Qualifications
- 3+ years of experience in employee benefits, insurance advocacy, or healthcare-related customer service.
- Current Life and Accident and Health Licenses or required within 6 months of assuming position.
- Proficient in Microsoft Office Suite, familiarity with insurance carrier portals, and ability to learn new applications.
